Refund Policy

Scope

This Refund Policy applies to one-time purchases made through Fancy Cafe AI. Fancy Cafe AI does not sell subscriptions. It should be read together with our Terms of Service.

Purchases are sold by our authorized reseller, Dodo Payments Inc., which acts as the Merchant of Record for your order (see our Terms of Service). You can send refund requests to us; approved refunds are issued by the reseller, and the reseller may also review requests made to it directly. The reseller's own refund policy also applies to your order; where it gives you more than this policy, it applies.

Nothing in this policy limits any mandatory consumer right that applies in your country or region. For example, consumers in the EU/EEA, Switzerland and the UK may have a statutory right to withdraw within 14 days of a purchase, unless you started using the credits after agreeing to give up that right at checkout. Where your local law gives you more than this policy, that applies.

One-Time Payments

Every purchase is a single payment. Nothing renews automatically, and you are not charged again unless you make a new purchase.

Requesting a Refund

Submit a refund request through our customer-support channel as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, service usage, credits, and circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

How Refunds Are Calculated

When a refund is approved, the amount is based on what you have not used: unused credits from the order. Orders whose credits have all been used are not refunded. If you paid a new-user price, the refund is based on the amount you actually paid.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed video or image generations or other AI tasks.
• One-time credit packs after a substantial portion of the credits has been consumed.
• Credits that expired according to the validity period shown at purchase.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

Failed AI Tasks

Credits reserved for an AI task that fails before producing a result are returned to your credit balance automatically. This credit return is not a cash refund.

If the credits do not return within a reasonable time, contact support with the task or transaction number.

Approved Refunds

Approved refunds are issued by our reseller, Dodo Payments Inc., normally to the original payment method.

After a full refund, the order is marked as refunded and the unused credits it granted are removed. After a partial refund, credits are removed in the same proportion as the amount refunded, taken from the order's unused credits.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. Chargebacks are handled by our reseller, Dodo Payments Inc., as the Merchant of Record. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, email us at billing@fancycafe.app and include your order number.